How to Enable Access Permissions for Chat Workflows in the Admin Module

This article outlines how to assign the necessary permissions for agents to access and manage chat workflows within the admin module. The Manage chat workflows permission is granted to the specific roles such as Agent or Support Administrator.

Follow the given steps:

1. Go to Admin > Roles and Permissions.

2. Choose the role (e.g., Agent, Support Administrator) that needs access to chat workflows.

3. In the Permissions section, locate and enable the Manage chat workflows checkbox.

4. Update the role settings to apply the changes.