Currently, direct embedding of the BoldDesk Knowledge Base (KB) into a website using an iframe is not possible due to security restrictions. However, you can still integrate KB access into your site by using the BoldDesk Widget or Web Form, both of which allow enabling KB functionality.

Using the BoldDesk Web Widget

1. Log in to BoldDesk with admin permissions.

2. Navigate to Admin → Channels → Web Widgets & AI Agent.

3. Create or edit a widget.

4. Enable the Knowledge Base option.

   

5. Customize the appearance to match your site.

6. Copy the generated JavaScript embed code.

7. Paste the code into your website before the closing tag.

Using the BoldDesk Web Form

If you prefer to have a contact form with KB integration:

1. Navigate to Admin → Channels → Web Forms.

2. Enable the Knowledge Base option in the form settings.

   

3. Copy the generated embed code.

4. Paste it into your website’s HTML.

These options allow your users to access KB articles seamlessly without leaving your website.

Frequently Asked Questions

1. Can I embed the BoldDesk Knowledge Base directly into my website using an iframe?
   No. Directly embedding the BoldDesk Knowledge Base using an iframe is not supported because of security restrictions.

2. How can I provide Knowledge Base access on my website?
   You can enable the Knowledge Base option in a BoldDesk Web Widget, Web Form, or live chat widget and embed the generated code on your website.

3. How do I enable the Knowledge Base in a Web Widget?
   Go to Admin > Channels > Web Widgets & AI Agent, create or edit a widget, and enable the Knowledge Base option. Copy the generated JavaScript embed code and paste it before the closing </body> tag on your website.

4. How do I enable the Knowledge Base in a Web Form?
   Go to Admin > Channels > Web Forms, open the required web form, and enable the Knowledge Base option. Copy the generated embed code and paste it into your website’s HTML.

5. Can I customize the Web Widget to match my website?
   Yes. Customize the appearance of the Web Widget before copying and adding the generated JavaScript embed code to your website.

6. Can users access Knowledge Base articles without leaving my website?
   Yes. Enabling the Knowledge Base in a Web Widget, Web Form, or live chat widget allows users to access Knowledge Base content from your website.

Related Article

1. Embedding Help Widget on External Site
2. Embedding Contact Us Form on External Site
3. Set Up and Embed a Live Chat Widget on an External Site