How to Embed BoldDesk Knowledge Base into Your Website

Currently, direct embedding of the BoldDesk Knowledge Base (KB) into a website using an iframe is not possible due to security restrictions. However, you can still integrate KB access into your site by using the BoldDesk Widget or Web Form, both of which allow enabling KB functionality.

Using the BoldDesk Web Widget

1. Log in to BoldDesk with admin permissions.
2. Navigate to Admin → Channels → Web Widgets & AI Agent.
3. Create or edit a widget.
4. Enable the Knowledge Base option.

5. Customize the appearance to match your site.
6. Copy the generated JavaScript embed code.
7. Paste the code into your website before the closing tag.

Using the BoldDesk Web Form

If you prefer to have a contact form with KB integration:

1. Navigate to Admin → Channels → Web Forms.
2. Enable the Knowledge Base option in the form settings.

3. Copy the generated embed code.
4. Paste it into your website’s HTML.

These options allow your users to access KB articles seamlessly without leaving your website.

Related Article

1. Embedding Help Widget on External Site
2. Embedding Contact Us Form on External Site
3. Set Up and Embed a Live Chat Widget on an External Site