How to Add Review Banner in Customer Portal for Google & Facebook Feedback

You can easily capture user feedback by adding your Google or Facebook Review link in a banner on the customer portal. This banner will direct customers to your review page, allowing them to quickly submit their feedback.

Steps to Set Up the Review Banner

1. Log in to the Admin Module in BoldDesk.

2. Navigate to the Customer Portal settings.

3. Locate the Announcement Banner Message section.

4. Add your Google/Facebook Review page link along with a short message encouraging customers to share their feedback.

   • Example message:
     “We value your opinion! Please share your feedback on [Add your link].”

Once configured, the banner will appear at the top of the customer portal, making it easy for customers to click and leave reviews.

Best Practices

• Use clear and inviting language in your banner message.
• Ensure the review link is correct and active.
• Keep the message short and engaging.

FAQ

Q1: Can I add both Google and Facebook links in the same banner?
A: Yes, you can include multiple links in the banner message.

Q2: Will the banner appear on all customer portal pages?
A: Yes, the announcement banner is displayed globally across the portal.

Q3: Can I customize the banner design?
A: The banner supports text and links. For advanced customization, refer to portal theme settings.

Related Article

• How to Configure Customer Portal Settings#announcement-banner-message