How to Add Multiple Support Emails Under One Brand
Supporting multiple departments often requires different email addresses. In BoldDesk, you can streamline support by configuring multiple mailboxes under one brand. This setup ensures consistent branding, simplifies ticket routing, enhances reporting, and keeps your support system scalable. This guide explains how to add and manage multiple support emails within a single brand.
Support Email Limits
In BoldDesk, the option to add multiple support email addresses is determined by the subscription plan you have. The table below outlines the available plans along with their respective limits:
| Plan | Support Email Limits |
|---|---|
| Scale | 5 |
| Momentum | 10 |
| Enterprise | 10 |
If you require additional support email addresses for any of the existing plans, BoldDesk can provide them at an extra cost. Please Contact Support for further details.
Steps to Add and Manage Multiple Support Emails to a Brand
When a new BoldDesk account is created, a default support email address is automatically provided, for example, support@subdomain.bolddesk.com. Once the support channel is configured, you can add other support emails for the same brand by selecting the appropriate brand in the email configuration pages. Please check this article for more insights on configuring support email.
- Go to Admin Settings > Email > Add Email
- Choose the brand and category (optional)
- Add all the configuration.
- Repeat the process to add additional mailboxes under the same brand.
• Each mailbox can be used to receive and send tickets.
• You can assign different mailboxes to different departments or ticket types.
• All mailboxes under the brand will share branding elements like logos, signatures, and templates.
