BoldDesk Google Authentication Login Errors: Fix Guide
Users may encounter login errors when accessing their BoldDesk portal using Google authentication. This guide provides clear, step-by-step troubleshooting instructions to resolve these issues and ensure seamless access.
Common Causes of Google Authentication Login Errors
Below are the most frequent causes of login failures:
| Cause | Explanation |
|---|---|
| Browser Cache and Cookies | Outdated or corrupted data can block authentication requests. |
| Multiple Google Accounts | Conflicts occur when more than one account is active in the same browser session. |
| Incorrect Login URL | Using an incorrect URL prevents successful login. |
| Duplicate BoldDesk Profiles | Multiple profiles linked to the same email may cause account clashes. |
Step-by-Step Solutions
1. Clear Browser Cache and Cookies
- Navigate to your browser settings.
- Clear cache and cookies to remove stale data that may interfere with authentication.
2. Check for Multiple Google Accounts
- If multiple Google accounts are signed in, BoldDesk may select an unregistered account.
- Action Steps:
- Sign out of all Google accounts.
- Sign in only with the Google account linked to your BoldDesk profile.
3. Identify the Error Stage
Determine when the error occurs:
- Before login: Issue during initial Google login attempt.
- After consent: Error after granting Google permissions.
- Post-authentication: Error after successful Google login when redirected to BoldDesk.
This helps narrow down the root cause.
4. Test on Different Browsers or Devices
- Try logging in using another browser or device.
- This rules out browser-specific issues.
5. Verify Application URL
- Confirm you are using the correct login URL:
- Example:
https://yourcompany.bolddesk.com/login
- Example:
- If using a custom domain, check for typos.
6. Remove Duplicate Profiles
- If duplicate profiles exist for the same email, remove unnecessary profiles to prevent conflicts.
In your own app, you should prompt users to enable third-party cookies and data storage or add an exception for accounts.google.com.
For more information, please check out Troubleshooting Authentication & Authorization Issues.
Additional Tips
- Ensure that the Google authentication settings in your application are configured correctly.
- If the issue persists for multiple users, review the backend logs for any anomalies during the Google login process.
- Communicate any known issues or outages affecting authentication to users.
FAQ
1. Can I use multiple Google accounts with BoldDesk?
No. BoldDesk supports one Google account per user profile. Multiple accounts can cause conflicts during authentication.
2. What should I do if clearing cache doesn’t work?
Try logging in from a different browser or device. If the issue persists, contact BoldDesk support and share the error details.
3. How do I check if my Google authentication settings are correct?
Go to Admin Settings > Authentication in BoldDesk and verify that Google authentication is enabled and configured properly.
4. Does BoldDesk support Single Sign-On (SSO) with Google?
Yes. BoldDesk supports SSO via Google authentication. Ensure your organization’s SSO settings are correctly configured.
5. Is there an option to disable ‘Stay Signed In’?
No. BoldDesk does not offer a built‑in admin setting to disable the “Stay Signed In” option.
