Using the BoldDesk Status Page to Monitor System Health

The BoldDesk Status Page is your go-to resource for checking system health, reviewing past incidents, subscribing to updates, and staying informed about maintenance. It empowers users to troubleshoot independently and stay updated with minimal effort.

What Is the BoldDesk Status Page?

The BoldDesk Status Page is a public dashboard that provides real-time and historical visibility into the operational status of BoldDesk services. It helps users stay informed about service availability, past incidents, and scheduled maintenance.

You can access the BoldDesk Status Page by clicking the following link: https://status.bolddesk.com.

Why Is It Important?

The status page is a key part of BoldDesk’s transparency and reliability strategy. It allows users to:

• Verify service availability without needing to contact support.
• Stay informed about ongoing or resolved incidents.
• Plan ahead by reviewing scheduled maintenance.
• Build trust through open communication about system health.

How to Use the Status Page

The BoldDesk status page is organized into several key sections:

1. Current Status by Service

• Displays the real-time operational state of all major services:

  • Agent Portal
  • Customer Portal
  • Incoming Email
  • Outgoing Email
  • Developer APIs
  • Developer APIs Docs
  • Customer Portal Login Server
  • Agent Portal Login Server

• Each service shows a status indicator (for example, Operational, Service Disruption).

• Uptime percentages are displayed for each service, reflecting recent performance.

2. Scheduled Maintenance

• View upcoming or past maintenance windows.
• Each month is listed with a summary of scheduled activities.
• If no maintenance is planned, it will display “No maintenance scheduled.”

3. Previous Incidents

• Displays a timeline of past incidents by month.
• Each incident includes:
  • Date and time
  • Status (for example, Service Disruption – Investigating)
  • Affected services
  • Incident description and resolution details

4. Get Status Updates (Subscription Options)

Users can subscribe to receive real-time notifications about incidents and maintenance via:

• Email: Enter your email address to receive alerts directly in your inbox.
• RSS Feed: Subscribe using an RSS reader to stay updated.
• JSON Feed: For developers who want to integrate status updates into their systems.
• Webhook: Configure a webhook to receive automated updates in your own tools or dashboards.

You can also choose to subscribe to specific components (for example, Agent Portal, APIs) to receive only relevant updates.

BoldDesk’s Commitment to Uptime

BoldDesk continuously monitors its infrastructure and takes proactive steps to ensure high availability, including:

• Scaling infrastructure to handle increased load.
• Real-time monitoring of service health.
• Transparent communication through the status page.
• Post-incident reviews to prevent recurrence.

FAQ

Q 1: Why didn’t I see my issue listed on the status page?
A: The status page only reflects confirmed incidents. Brief or isolated issues may not appear immediately or at all if they are resolved quickly or affect only a small number of users.

Q 2: How do I subscribe to status updates?
A: Go to the “Get Status Updates” section on the status page. Enter your email address or choose another method (RSS, JSON, Webhook), select the components you care about, and click Subscribe.

Q 3: Is the status page updated in real time?
A: Yes, but there may be a slight delay. The page is updated based on system monitoring and manual confirmations by the BoldDesk team.