Understanding AI Agent Credits in BoldDesk
AI Credits are the usage units required to power AI-generated responses in the BoldDesk AI Agent. Each time the AI Agent generates a reply, credits are consumed based on the complexity of the request and the length of the generated response. These credits represent the processing resources used by BoldDesk AI Agent to generate responses. Every AI-generated interaction consumes credits.
This article explains:
- How credit consumption works
- Credit allocations for different subscription types
- How to purchase additional credits
- How auto-purchase works
- How to monitor credit usage
- What happens when credits are depleted
How AI Credits Are Consumed
AI Credits are consumed whenever the AI Agent generates a response. The number of credits used depends on:
- The complexity of the customer’s question
- The amount of information processed
- The length and detail of the generated response
Examples of consumption are as follows;
| Response Type | Approximate Credit Usage |
|---|---|
| Simple response | ~1 credit |
| Moderate response | ~2–3 credits |
| Detailed or multi-step response | ~4–5 credits |
Because each interaction differs, exact credit usage cannot be predicted or manually configured.
What Consumes AI Credits?
AI Credits are consumed whenever the AI Agent generates content, including:
- Greetings and welcome messages
- Customer responses
- Follow-up replies
- Suggested solutions
- Knowledge-based answers
- Any other AI-generated message
Every AI-generated interaction uses AI resources and contributes to credit consumption.
AI Credit Allocation
Trial Accounts
- Trial customers receive 100 AI Credits (one-time allocation)
- Credits do not reset during the trial period
Paid Subscriptions
| Plan | AI Credits Per Month |
|---|---|
| Scale (Legacy) | No AI usage |
| Momentum (Legacy) | 100 |
| Enterprise | Based on team size. Navigate BoldDesk Pricing Page. |
Promotional Credits (First 3 Months)
This offer applies to new customers who begin their subscription on or after June 1, 2026. As a new customer, you will receive complimentary AI credits each month during your first three months.
Please note:
- Credits are valid only within the month they are issued.
- Any unused credits will expire at the end of each month and will not roll over to subsequent months.
Monthly Allocation
| Agents | Credits per Month |
|---|---|
| 5 | 500 |
| 10 | 1,000 |
| 25 | 1,500 |
| 50 | 2,000 |
AI Credits for Offer Accounts
| Offer Type | Agents | Credits | Validity |
|---|---|---|---|
| Startup Offer | 10 | 1,000 | 1 year |
| NGO Offer | 10 | 1,000 | 1 year |
| Syncfusion Offer | 10 | 1,000 | 90 days |
AI Credit Packs (Paid Credits)
- 1 pack = 1,000 AI Credits
- Never expire
- Can be purchased anytime
- Shared across all AI usage
- Consumed in real-time
For additional information, explore How to Purchase, Manage, and Monitor AI Credits in BoldDesk.
Credit Consumption Priority
AI Credits are consumed in the following order:
- Promotional monthly credits
- One-time offer credits
- Purchased AI Credit Packs
Auto-Purchase
Auto-purchase helps prevent service interruptions by automatically purchasing an AI Credit Pack when your balance falls below a configured threshold.
With auto-purchase:
- AI operations continue without interruption
- Additional credits are purchased automatically
- Spending limits and thresholds can be configured
Usage Alerts & Monitoring
You receive alerts when usage reaches:
- 50%
- 60%
- 70%
- 80%
- 90%
- 100% (mandatory)
You can also set a custom alert threshold. Explore How to Monitor and Manage AI Credit Usage in BoldDesk.
Credit Depletion Behavior
When AI Credits reach zero:
- AI-generated responses stop immediately
- Manual ticket handling continues normally
- Non-AI workflows remain unaffected
AI functionality resumes automatically when:
- Credits are purchased
- Auto-purchase is triggered
- New subscription credits are added
Reducing Credit Consumption
You cannot directly control credit usage, but you can optimize it:
- Keep queries concise
- Avoid multi-part questions
- Improve knowledge base quality
- Use AI only where necessary
- Monitor usage dashboards for patterns
Troubleshooting
AI Agent stopped responding
- Check if credits reached 100% usage
- Purchase additional credits or wait for renewal
Alerts received but AI still works
- Alerts between 50%–90% are informational
- AI only stops at 100% depletion
Frequently Asked Questions
-
Which credits are consumed first?
Promotional/offer credits are used first, then purchased credits. -
Do purchased AI Credits expire?
No. Purchased AI Credit Packs never expire. -
Do greetings consume credits?
Yes. All AI-generated messages, including greetings, consume credits. -
Do failed or unusable responses consume credits?
Yes. Credits are consumed whenever AI processing occurs, regardless of output usefulness. -
Does disabling the AI Agent stop credit usage?
Yes. Credits are only consumed when AI-generated responses are produced. -
What happens when credits reach zero?
AI responses stop immediately. They resume after new credits are added. -
Can I control how many credits a response uses?
No. Credit usage depends on complexity and response length. -
Do promotional credits roll over?
No. Promotional credits expire monthly and do not carry over.
