AI Credits are the usage units required to power AI-generated responses in the BoldDesk AI Agent. Each time the AI Agent generates a reply, credits are consumed based on the complexity of the request and the length of the generated response. These credits represent the processing resources used by BoldDesk AI Agent/ AI Assist to generate responses. Every AI-generated interaction consumes credits.

Key Concepts

• AI Credits are consumed for every AI-generated response
• Usage depends on response complexity and length
• Purchased credits never expire
• AI functionality stops when credits reach zero

How AI Credits Are Consumed

AI Credits are consumed whenever the AI Agent generates a response. The number of credits used depends on:

• The complexity of the customer’s question
• The amount of information processed
• The length and detail of the generated response

Examples of consumption are as follows;

What Consumes AI Credits?

AI Credits are consumed whenever the AI Agent or AI Assist generates content, including:

• AI Assist Features
• Greetings and welcome messages
• Customer responses
• Follow-up replies
• Suggested solutions
• Knowledge-based answers
• Any other AI-generated message

AI Credit Allocation

Trial Accounts

• Trial customers receive 100 AI Credits (one-time allocation)
• Credits do not reset during the trial period

Paid Subscriptions

Subscription Credits

This offer applies to new customers who subscribe to the BoldDesk AI plan. With BoldDesk’s AI-based pricing model, the subscription credits you select determine the number of agents included in your subscription. Your selected subscription credits are automatically replenished at the beginning of each monthly billing cycle. Please note:

• The number of agents available in your account is based on the subscription credit plan you choose.
• Subscription credits are topped up monthly according to your selected plan.
• Subscription credits are valid only within the billing cycle in which they are issued.
• Any unused subscription credits expire at the end of the billing cycle and do not roll over to the next month.
• A fresh allocation of subscription credits is added at the beginning of each monthly billing cycle.
• Additional paid credits purchased separately do not expire and remain available until they are consumed.

AI Credits for Offer Accounts

AI Credit Packs (Paid Credits)

• 1 pack = 1,000 AI Credits
• Never expire
• Can be purchased anytime
• Shared across all AI usage
• Consumed in real-time

For additional information, explore How to Purchase, Manage, and Monitor AI Credits in BoldDesk.

Credit Consumption Priority

AI Credits are consumed in the following order:

1. Subscription monthly credits
2. One-time offer credits
3. Purchased AI Credit Packs

Auto-Purchase

Auto-purchase helps prevent service interruptions by automatically purchasing an AI Credit Pack when your balance falls below a configured threshold. With auto-purchase:

• AI operations continue without interruption
• Additional credits are purchased automatically
• Spending limits and thresholds can be configured

Usage Alerts & Monitoring

You receive alerts when usage reaches:

• 50%
• 60%
• 70%
• 80%
• 90%
• 100% (mandatory)

You can also set a custom alert threshold. Explore How to Monitor and Manage AI Credit Usage in BoldDesk.

Credit Depletion Behavior

When AI Credits reach zero:

• AI-generated responses stop immediately
• Manual ticket handling continues normally
• Non-AI workflows remain unaffected

AI functionality resumes automatically when:

• Credits are purchased
• Auto-purchase is triggered
• New subscription credits are added

Reducing Credit Consumption

You cannot directly control credit usage, but you can optimize it:

• Keep queries concise
• Avoid multi-part questions
• Improve knowledge base quality
• Use AI only where necessary
• Monitor usage dashboards for patterns

Troubleshooting

AI Agent stopped responding

• Check if credits reached 100% usage
• Purchase additional credits or wait for renewal

Alerts received but AI still works

• Alerts between 50%–90% are informational
• AI only stops at 100% depletion

Frequently Asked Questions

1. Which credits are consumed first?
   Subscription or offer credits are used first, then purchased credits.

2. Do purchased AI Credits expire?
   No. Purchased AI Credit Packs never expire.

3. Do greetings consume credits?
   Yes. All AI-generated messages, including greetings, consume credits.

4. Do failed or unusable responses consume credits?
   Yes. Credits are consumed whenever AI processing occurs, regardless of output usefulness.

5. Does disabling the AI Agent stop credit usage?
   Yes. Credits are only consumed when AI-generated responses are produced.

6. What happens when credits reach zero?
   AI responses stop immediately. They resume after new credits are added.

7. Can I control how many credits a response uses?
   No. Credit usage depends on complexity and response length.

8. Do Subscription credits roll over?
   No. Subscription credits expire monthly and do not carry over.

Related Articles

1. How to Create and Configure BoldDesk AI Agent
2. How to Purchase, Manage, and Monitor AI Credits in BoldDesk
3. How to Monitor and Manage AI Credit Usage in BoldDesk
4. Overview of AI Credits Consumption & Balance Dashboard
5. Overview of AI Credits Usage Dashboard