Markdown and LLM Supported Knowledge Base in BoldDesk

As Large Language Models (LLMs) such as ChatGPT, Claude, and Copilot become essential for information retrieval and knowledge support, making your documentation LLM-compatible ensures accurate, context-aware responses.

BoldDesk now provides LLM-friendly Knowledge Base (KB) documentation with Markdown (.md) and llms.txt support for efficient AI-driven interactions.

Why optimize documentation for LLMs?

LLMs rely on structured, machine-readable content to deliver precise answers. Poorly formatted documentation can lead to incomplete or inaccurate responses.
By using Markdown and llms.txt, you enable:

• Better parsing: AI models process Markdown faster than HTML.
• Improved context: Structured headings and lists enhance semantic clarity.
• Efficient retrieval: llms.txt acts as a centralized index for all Markdown pages.

Why use Markdown (.md)?

Markdown is the preferred format for LLM ingestion because it is:

• Lightweight – Minimal overhead compared to HTML.
• Structured – Easy to organize headings, lists, and emphasis.
• Parse-friendly – Simplifies processing for AI models.

Example use case:
Instead of passing an HTML page to an LLM, provide the Markdown version for faster and more accurate interpretation.

Markdown in BoldDesk

BoldDesk automatically makes all KB pages available in Markdown format.
You can:

• View any KB page in Markdown by adding .md to its URL.
• Copy Markdown content directly from the Article Details Page.

Steps to access Markdown:

1. Navigate to the Article Details Page.

2. Click Copy Page to copy Markdown content.
   

   
   
   

3. Select View as Markdown to open the article in Markdown format in a new tab.
   

   
   
   

Here’s a sample URL for viewing the page as a Markdown (.md) file:https://yourdomain.com/kb/article/12345/getting_started.md

What is llms.txt?

llms.txt is a proposed standard for exposing web content in text-based formats optimized for LLMs.
It serves as an index file listing all available Markdown pages on your KB site.

Benefits of llms.txt:

• Centralized discovery – LLMs can quickly find all Markdown pages.
• Improved AI efficiency – Reduces crawling complexity for AI systems.

Access example:
Append /llms.txt to your KB root URL: https://yourdomain.com/llms.txt

llms.txt in BoldDesk

BoldDesk automatically generates llms.txt for KB sites using a custom domain.
Once your domain is mapped:

• The file is available at /llms.txt.
• It includes all published KB articles in Markdown format.

Example: Visit BoldDesk Support file to access BoldDesk documentation site.

Frequently Asked Questions (FAQs)

Why is Markdown better than HTML for LLMs?
Markdown is lightweight and structured, making it easier for AI models to parse and interpret compared to complex HTML.

Do I need to manually create llms.txt?
No. BoldDesk automatically generates llms.txt for KB sites with custom domains.

Can I use this feature without a custom domain?
llms.txt is only available for KB sites mapped to a custom domain.