Category / Section
BoldDesk Login Issues: Quick Fixes & Troubleshooting Guide
Updated:
If you are unable to access your BoldDesk portal, it may interrupt your workflow and restrict access to important support tools. This guide offers troubleshooting steps to assist you in identifying common login problems. If you are unable to log in to BoldDesk, here are some possible reasons and solutions:
1. Blank Page After Login
- Ensure the domain
https://cdn.bolddesk.comis allowed on your network. - Clear the browser cache and restart the browser.
- Verify the CDN is accessible by visiting
https://cdn.bolddesk.com/customer-app. - Disable ad blockers, interfering browser extensions, or VPNs, if applicable.
- Allowlist the BoldDesk portal domain and
https://cdn.bolddesk.comin your organization’s security settings.
2. SSO Configuration Issues
- Ensure the JWT public/private key pair used for token generation and validation is correct.
- Use a key size of at least 2048 bits for RSA key generation.
- Verify that the claims in the JWT are properly structured and signed.
- Review the callback URLs or settings related to SSO if validation passes but login still fails.
- Learn How to Configure JWT Base Single Sign-On (SSO) in BoldDesk
3. Security Measures or Restrictions
- Implement Single Sign-On (SSO) for seamless login, ensuring all related settings are applied correctly.
- Review password policies, IP restrictions, and allowlisted domains to ensure compatibility.
- Contact your network admin if organizational security policies are blocking BoldDesk access.
4. Network and Maintenance Issues
- Check the BoldDesk Status Page to ensure there is no ongoing downtime or system maintenance that might impact access.
- For additional details on security protocols, explore Responsible Disclosure of Security Vulnerabilities.
Quick Reference Table
| Issue | Key Fixes |
|---|---|
| Blank Page After Login | Allow CDN, clear cache, disable extensions, allowlist domains |
| SSO Configuration Problems | Validate JWT keys, claims, callback URLs |
| Security Restrictions | Review password/IP policies, enable SSO, contact admin |
| Network/Maintenance Issues | Check status page, confirm no downtime |
Frequently Asked Questions (FAQs)
Q1: Why do I see a blank page after logging in?
A: This usually occurs due to blocked CDN access or browser cache issues. Allow https://cdn.bolddesk.com and clear your cache.
Q2: How do I fix SSO login failures?
A: Verify JWT configuration, key size, and callback URLs. Refer to the official SSO setup guide.
Q3: What if my organization’s firewall blocks BoldDesk?
A: Request your IT team to allowlist BoldDesk domains and CDN URLs.
