How to Purchase AI Agent Credits in BoldDesk Active Subscription
This article provides a detailed guide on purchasing AI Agent Credits while using a active subscription. Follow these steps to upgrade your plan and customize it to include AI-powered features that optimize your business operations.
Please check out the GIF below for guidance;
- In the Billing and Subscriptions page, click on Purchase AI Agent Credits under AI Agent Credits.
Optionally, you can purchase the credits from the AI Agent Credits tab on the left side of the Billing and Subscriptions page.
- Proceed to choose the number of credit packs you want to purchase and whether to enable Auto recharge.
- Update your payment to proceed
For comprehensive information, please refer to the following resources:
- BoldDesk AI Credits: Purchase, Auto-Purchase & Management Guide.
- Unveiling the BoldDesk AI Agent: Your 24/7 Virtual Support Assistant
- Enabling AI Agent in Live Chat
Once configured, your BoldDesk subscription will include the AI Agent generating responses for the queries consuming these credits
Frequently Asked Questions (FAQ)
Q1: Which BoldDesk plans support AI Agent Add‑Ons?
AI features, including AI Agent Credits, are only available on Momentum and Enterprise plans.
Q2: Can I enable Auto Recharge later?
Yes. Auto recharge can be enabled or disabled anytime from the AI Agent Credits page.
Q3: Do AI Credits expire?
No. Purchased AI Credits never expire.
Q4: Can I buy multiple packs at once?
Yes. You can select any number of credit packs during checkout.
Q5: Will AI stop working if credits run out?
Yes. AI Agent functions pause until credits are added or auto-recharge replenishes your balance.
