How to Share a Ticket Creation Link for a Specific Ticket Form
Updated:
This article describes the method to preselect a specific Ticket Form on the BoldDesk Customer Portal’s Create Ticket page by including the ticketFormId query parameter in the ticket creation URL.
This link can be distributed to users (such as students) to ensure they select the appropriate form.
Prerequisites
- Role: Admin
- Access to Admin > Ticket Forms
- At least one ticket form available (default or custom)
Process Description
BoldDesk allows selecting a ticket form using a URL query parameter:
- Base URL:
https://{your-domain}/support/tickets/create - URL with a specific form:
https://{your-domain}/support/tickets/create?ticketFormId=1
Where:
ticketFormIdrepresents the numeric identifier of the ticket form.- For accounts with only the default ticket form, the default ID is usually
1.
Step-by-Step Instructions
- Navigate to Admin > Ticket Forms.
- Choose the ticket form you intend to use.
- Construct the ticket creation URL using the selected form ID, for example:
https://{your-domain}/support/tickets/create?ticketFormId=45
- Distribute the link to your users (for example, students).
Frequently Asked Questions
Q: How can I ensure a specific ticket form loads on the Create Ticket page?
A: Add ?ticketFormId={id} to the URL, for instance: https://{your-domain}/support/tickets/create?ticketFormId=1.
Q: How do I locate the ticket form ID?
A: Go to Admin > Ticket Forms and select the desired form. The Form ID appears in the browser’s address bar URL when the form is open.
