How to Generate Knowledge Base Content Using BoldDesk AI
BoldDesk’s AI-powered article generator helps support teams create accurate, well-structured, and multilingual knowledge base (KB) articles quickly. By analysing input such as key points, FAQs, or internal documentation, the AI produces content that reduces manual effort and improves consistency.
- BoldDesk AI’s Knowledge Base article creation is provided at no additional charge for customers subscribed to the Momentum (legacy) and Enterprise plans with AI Access.
- The Knowledge Base feature is not available on the mobile application at this time; hence, generating KB articles with AI on the mobile app is unsupported.
Prerequisites
To be able to use this feature, you must enable AI Copilot KB article generation in the AI Center. Navigate to AI Centre > AI Copilot> Smart Article Assistant >Activate the switch for AI Copilot Features. Check the box for KB Article Generation.
Benefits of AI-Powered KB Generation
- Saves time by automating article creation
- Improves consistency across support documentation
- Supports multilingual content generation
- Allows easy editing and regeneration of content
How to Use the AI-Powered KB Article Generator
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Navigate to the KB Create Article Page: Locate the ‘Generate Using AI’ button at the top of the title box.
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Open the AI Popup: Click the button to open a popup window.
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Input Your Key Points: Type your key points or ideas into the provided text box.
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Generate the Article: Click ‘Generate’ to allow the AI to create a detailed knowledge base article.
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Review and Edit: If necessary, make corrections in the text box and click ‘Regenerate’ to refine the content.
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Insert and Publish: Use the ‘Insert’ option to update both the KB title and body with the generated content. Once satisfied, you can publish your article.
And just like that, in a matter of seconds, your knowledge base article will be ready.
- The language used to generate the Knowledge Base will depend on the brief description provided of the KB title; for instance, if the description is in Portuguese, the whole content will be in Portuguese.
- If the content generated by the Knowledge Base does not meet your expectations, you may click on regenerate to obtain alternative content.
Frequently Asked Questions
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Can I use the AI-powered KB article generator on mobile?
No. The Knowledge Base module is currently unavailable on the mobile app, so AI generation in the mobile app is unsupported. -
Which BoldDesk plans include AI KB article generation?
AI KB article creation is provided at no additional charge for customers on Momentum (legacy) and Enterprise plans with AI Access. -
How do I enable AI KB article generation?
Enable it in AI Centre → AI Copilot → Smart Article Assistant by activating the AI Copilot Features switch. Check the box for KB Article Generation. -
Where do I find the AI generation option in the KB editor?
On the Create Article page, the Generate Using AI button is located at the top of the title box. -
How does BoldDesk decide which language to generate the KB article in?
The AI generates the article in the language of the input (specifically the brief description provided for the KB title). -
What should I do if the generated content is not accurate or not usable?
Review the generated draft, edit it manually, or select Regenerate to request an alternative version. -
Does BoldDesk generate KB articles automatically without my input?
No. BoldDesk does not generate KB articles automatically. The AI Copilot drafts content based on the information you provide, and you must review, modify/regenerate if needed, and then publish.
