The Knowledge Base Theme configuration in BoldDesk allows you to control the visual layout and overall appearance of your customer-facing Knowledge Base homepage. By selecting from predefined themes, administrators can align the portal design with brand identity while improving usability and content discoverability.

The theme setting is part of the KB Home Configuration within the Customer Portal settings and directly impacts how elements such as banners, search bars, categories, and articles are displayed.

Prerequisites

Before configuring the Knowledge Base theme:

• Knowledge Base must be enabled in the Customer Portal.
• The user must have Manage Knowledge Base permission in the Admin module.
• A brand must be selected since configurations are brand-specific.

Use Cases

1. Brand Alignment
   Select a theme that matches your organization’s visual identity to maintain consistency across customer-facing platforms.
2. Improved User Experience
   Optimize layout clarity, helping customers quickly locate articles and categories.
3. Content Visibility
   Use themes that highlight categories or featured articles for better discoverability.

1. Accessing Knowledge Base Theme Settings

1. Go to Admin → Customer Portal.

2. Select the Knowledge Base tab.

3. Choose the relevant Brand from the dropdown.

4. Ensure Enable KB toggle is turned on.

5. Scroll to KB Home Configuration.

6. Locate the Theme section.
   

   
   
   

2. Configure the Knowledge Base Theme

Steps to Apply a Theme

1. In the Theme section, click Change.

2. The Choose your KB home page theme panel opens.

3. Browse available layout options such as:

   • Classic
   • Frost
   • Clarity
   • Royal
   • Vivid
   • Elevate
   • Aura
   • Minimal

4. Select a theme to mark it as active.

5. Click Live Preview to view how the homepage will appear.

6. Close the preview and confirm your selection.

7. Click Update to apply changes.
   

   
   
   

Theme Behaviour and Layout Impact

The selected theme controls the structure of the Knowledge Base homepage, including:

• Banner layout and search bar placement
• Category card design and arrangement
• Visual styling such as spacing, backgrounds, and card shadows
• Content hierarchy and readability

Themes are predefined templates, ensuring consistency while allowing flexibility in presentation.

Frequently Asked Questions

1. Can I create a custom Knowledge Base theme in BoldDesk?
   No, BoldDesk provides predefined themes. For advanced customization, use the Custom CSS option.

2. Does changing the theme affect existing articles?
   No, theme changes only affect the layout and appearance of the Knowledge Base, not the content.

3. Can I preview a theme before applying it?
   Yes, the Preview option allows you to view the layout before confirming changes.

4. Are themes applied per brand or globally?
   Themes are applied at the brand level, meaning each brand can have a different Knowledge Base layout.

5. Can I revert to a previous theme?
   Yes, you can reopen the theme selector and choose a different theme at any time.

Related Articles

1. How to Configure Knowledge Base in BoldDesk Customer Portal
2. Get Started with Knowledge Base in BoldDesk