Images play an important role in BoldDesk email templates by helping convey branding, formatting, and important visual information. In most cases, Gmail displays images automatically. However, images may occasionally fail to load due to Gmail image settings, browser extensions, privacy and security tools, network restrictions, or sender trust preferences.

If images are not appearing in emails sent from BoldDesk, the issue is typically related to how Gmail or your browsing environment handles external image content rather than a problem with the email itself.

This article outlines several troubleshooting methods to help you restore image visibility in Gmail and ensure that images in BoldDesk email templates load correctly.

In this guide, you’ll learn how to:

• Enable external image display in Gmail.
• Allow images from specific senders.
• Check browser extensions and security settings that may block images.
• Perform additional troubleshooting steps if images still do not appear.

Follow the methods below in order until the images display correctly.

Method 1. Enable Displaying External Images in Gmail

1. Open Gmail and click the Settings icon.

2. Select See all settings.

3. Under the General tab, scroll down to the Images section.

4. Select Always display external images.

5. Click Save Changes.
   

   
   
   

After enabling this setting, Gmail will automatically display images contained in BoldDesk email templates.

Method 2. Display Images for a Specific Email

If images are blocked in a particular email:

1. Open the BoldDesk email in Gmail.

2. Look for the message indicating that images have been hidden.

3. Click Display images below or Always display images from this sender.
   

   
   
   

This will load the images for the current email and help Gmail recognize future emails from the sender as trusted.

Method 3. Verify Browser Extensions and Security Settings

Certain browser extensions, privacy tools, or network security policies may block external images.

To troubleshoot:

1. Open the email in an incognito/private browser window.
2. Temporarily disable ad blockers or privacy extensions.
3. Refresh the email and verify whether the images load correctly.
4. If images appear, add Gmail or the sender domain to the extension’s allowlist.

Additional Checks

If images still do not appear:

• Ensure you have a stable internet connection.
• Clear your browser cache and cookies.
• Try opening Gmail in a different browser.
• Confirm that your organization’s firewall or email security solution is not blocking external image content.

Frequently Asked Questions

1. Why are images not appearing in my BoldDesk email templates?
   Images may be blocked by Gmail settings, browser extensions, privacy tools, or network security policies that prevent external content from loading.

2. Can I allow images from a specific sender only?
   Yes. Open the email and select Always display images from this sender to trust future emails from that sender.

3. Does Gmail automatically download images?
   By default, Gmail usually displays images automatically, but account settings, browser configurations, or security policies can affect this behavior.

4. What should I do if images still do not load?
   Check your Gmail image settings, disable any image-blocking browser extensions, clear your browser cache, and try accessing the email from another browser or device.

Related Articles

1. How to Enable Email Forwarding from Outlook to BoldDesk
2. How to Resolve Image Download Issues in Outlook for BoldDesk Email Templates