How to Add or Update an SPF Record for BoldDesk
The Sender Policy Framework (SPF) record is a DNS record that validates the domain name from which email messages are delivered, thereby improving email deliverability and preventing spoofing and phishing. SPF compares the sender’s IP address to the owner of the sending domain.
Update Existing SPF Record
If your domain already has an SPF record, you can simply update it. You are only permitted to have one SPF record for a domain, so do not create another.
For example, if your current record is as follows:
v=spf1 include:spf.protection.outlook.com -all
Include the spf.bolddesk.com record in the above TXT record like below:
v=spf1 include:spf.protection.outlook.com include:spf.bolddesk.com -all
Create a New SPF Record
If your DNS hosting provider does not have an SPF record, you will need to create one in order to include our servers. SPF records are added as a TXT record type. create a new record and update the below value,
v=spf1 include:spf.bolddesk.com ~all
It may take some time for new SPF records to take effect; you may verify your domain in tools like MX Toolbox.
DNS provider instructions (external)
If you’re having trouble setting up the SPF, use the DNS provider guides below:
Frequently Asked Questions (FAQs)
1. What is an SPF record and why do I need it?
SPF (Sender Policy Framework) is a DNS TXT record that helps verify that emails sent from your domain are coming from authorized mail servers. It reduces the risk of spoofing and phishing by checking whether the sending server’s IP address is permitted to send email on behalf of your domain.
2. Can I create multiple SPF records for the same domain?
No. You are only allowed to have one SPF record per domain. If you already have an SPF record, you must update the existing record instead of creating a new one—otherwise SPF checks may fail.
3. How do I update my existing SPF record to include BoldDesk?
If you already have an SPF record, add include:spf.bolddesk.com to the same TXT record.
Example (existing SPF):
v=spf1 include:spf.protection.outlook.com -all
Updated SPF (with BoldDesk included):
v=spf1 include:spf.protection.outlook.com include:spf.bolddesk.com -all
4. What SPF value should I use if my domain doesn’t have one yet?
If your domain does not currently have an SPF record, create a new TXT record with the following value to authorize BoldDesk servers:
v=spf1 include:spf.bolddesk.com ~all
5. How long does SPF take to work, and how can I confirm it’s set correctly?
SPF changes may take some time to propagate depending on your DNS provider. After updating or creating your SPF record, you can verify it using tools such as MX Toolbox.
