How to Change a Support Email Display Name in BoldDesk
BoldDesk lets administrators update the Display Name for an email address configured under Admin → Emails. The Display Name is the sender name shown when BoldDesk sends emails using that configured email. This article explains how to locate the email configuration, edit the Display Name field, and apply the change by selecting Update.
Steps to change a support email’s display name
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Navigate to Admin module > Emails.
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Find the email address to update.
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Select the Edit (pencil) icon for that email address.
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On the email edit page, in the Email Configuration section, update the Display Name field.
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Select Update to save the changes.
Frequently Asked Questions (FAQs)
1) What does changing the support email’s Display Name affect?
Changing the email Display Name updates the sender name used for emails sent using that configured email address in BoldDesk. It does not change the email address itself.
2) Where do I change the Display Name for a configured support email address?
You change it in the Admin module → Emails page. From the list of configured emails, select the Edit (pencil) icon for the email address you want to update, then edit Display Name under Email Configuration.
3) What action saves the updated Display Name of a support email address?
After updating the Display Name field, select Update to apply and save the change.
4) Do I need admin access to change a support email Display Name?
Yes. The Display Name is edited from Admin → Emails, so the user must have access to the Admin module.
