How to Restrict Unauthorized User Emails from Ticket Creation in BoldDesk
This guide explains how to prevent unauthorized or non-registered users from creating support tickets via email in BoldDesk. Enabling email restrictions helps maintain security, reduce spam, and ensure only verified users can submit tickets.
Steps to Restrict Unauthorized Inbound Emails
Follow these steps to block ticket creation from unauthorized users:
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Go to Admin > Emails under Channels.
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Navigate to the Configurations tab.
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Enable the “Restrict Unauthorized Inbound Emails” option. When you enable this option, the system will restrict external user emails and mark them as suspended. You can review such tickets and restore them if necessary. Explore Managing and Recovering Suspended Emails.
- BoldDesk does not send email notifications to individuals who are not registered users when they attempt to create support tickets through email.
- Administrators can configure settings to restrict ticket creation from non-registered email addresses, as discussed above.
Please watch this video tutorial for further information.
Frequently Asked Questions (FAQs)
Q1: Will non-registered users receive a notification if their email is blocked?
No, BoldDesk does not notify non-registered users when their email is restricted.
Q2: Can suspended emails be recovered?
Yes, administrators can review and restore suspended tickets from the suspended email list.
Q3: Why should I enable “Restrict Unauthorized Inbound Emails”?
To prevent spam, unauthorized access, and maintain internal system integrity.
