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  2. Working with Tickets
  3. Filtering, Sorting and Saving Ticket Views

Customizing Ticket Grid View Fields or Columns

Published: Jun 15, 2023

Using the column chooser, agents can customize the ticket grid view based on fields they want to show in the grid, and a maximum of 15 fields can be selected. Also, it allows setting the custom fields.

Checkout this video for more details.

For customizing the ticket grid view, go to Ticket List Page > Grid View > Columns. The dropdown menu appears. You can select the required fields to display and click Apply.

Columns Tab.png

You can reorder the fields by using the Reorder option.

Reorder Option.png

Drag and drop the columns and click Apply.

Dragging arrow.png

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Comments (1)
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JP
Jessica Phillips

Hello Team,

This is great! Once an agent selects the columns they would like to see in a list view, does this apply to all the list views they see, or can they select different columns in the different list views?
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