Sorting Tickets
You can sort tickets in the Ticket List View using multiple sorting options. Sorting helps you organize tickets based on priority, dates, or status for better workflow management.
Available Sorting Fields
Tickets can be sorted in ascending or descending order by the following fields:
| Field | Description |
|---|---|
| Creation Date | Sort by when the ticket was created. |
| Modification Date | Sort by the last update made to the ticket. |
| Reply Date | Sort by the most recent reply. |
| Response Due Date | Sort by the deadline for responding. |
| Resolution Due Date | Sort by the expected resolution date. |
| Priority | Sort by urgency level (High, Medium, Low). |
| Status | Sort by ticket status (Open, Closed, Pending). |
| Requester Responded | Sort by whether the requester has replied. |
Refer the below video tutorial for more information:
How to Change the Sorting Order in a Ticket List View
You can modify the sorting order in BoldDesk to better organize your tickets. Go to Ticket List View > click Edit View Settings > select Ticket Sorting. Choose your preferred sorting order, such as Replied - Desc or Created - Asc, and click the Update button to apply the changes. The selected sorting order applies only to that specific view and will not affect other ticket views. You can update the sorting preference anytime by following the same steps.
