Article Versioning in Knowledge Base

Article versions are very important and useful for keeping track of every content edit, and status change. In BoldDesk, you can view the version history to track what changes have been made in the articles.

The following are some of the uses of the article version:

• Tracks all the edit changes from article creation to the current draft.
• Views the comparison for each version and identifies the changes.

How article version generates

A version is created for every content, edited, and status changed to publish or from publish to another status. Other property changes (SEO, tags, category, etc.) are not created.

The following are two types of version formats that will be created based on the actions:

• Major version
• Minor version

Major version:

A major version is only created when the article is published. It can only be viewed in the customer portal.

Format: v1.0, v2.0, v3.0

Minor version:

A minor version is created for every content draft. It cannot be viewed in the customer portal.

Format: v1.1, v2.2, v3.2

View Version History:

Follow the given steps to view the version history:

1. Click on the Knowledge Base (KB) Module.
2. Navigate to the article where you want to see the version history.
3. You can see all the versions of an article in the Revisions tab.
   

Compare versions

You can specifically compare two versions of an article and view the difference between the two versions. This helps to track the changes made to an article. You can only see the difference in read-only mode and cannot edit while comparing.

Follow the given steps to compare versions:

1. Click the Knowledge Base (KB) Module.
2. Navigate to the article where you want to see the version history.
3. You can see all the versions of an article in the Revisions tab.
4. Click on the Open option in the popup menu.
5. After clicking, the version comparison page will show the changes in color, Newly added content is displayed in green, and removed content is displayed in red.
   
   

Restore Version

You can restore the version of the article in the following two ways:

• From the Revisions tab – Restore the specific version directly.
• From the Comparison page – Compare the changes and restore the version.

Follow the given steps to restore version:

1. Go to KB Module in the left side menu.
2. Select an article and click the Revisions tab.

3. After clicking the Revisions tab, click the more options icon on the version you want to restore and click the Restore option.

4. You can also compare two versions and restore the version on the Comparison page, by clicking the Open option.

5. After clicking the Restore Version button, a pop-up will be shown as follows for confirmation.

6. After clicking the Restore option, a new version with a “Draft” status is created.

To learn about creating and managing articles, refer to this article.