How to Set an Article Expiry Date in BoldDesk
Setting an Article Expiry Date allows a Knowledge Base author to specify a date when a Knowledge Base article stops being available in the self-service portal. This supports time-bound content such as announcements, temporary procedures, or policy exceptions.
What Article Expiry Does
When the Article Expires On date is reached:
- The Knowledge Base article transitions to an expired state.
- The Knowledge Base article is no longer available in the self-service portal.
- Article expiry does not delete the Knowledge Base article content.
How to Set an Article Expiry Date
A user can set the expiry date while creating or editing a Knowledge Base article.
Steps
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Open the Knowledge Base article in Create or Edit mode.
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Locate the Article Expires On field.
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Select the desired expiration date.
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Save the Knowledge Base article (and republish if the publishing workflow requires republishing after edits).
Leaving the Expiry Date Blank
If the Article Expires On field is left blank, the published Knowledge Base article remains visible indefinitely (no automatic expiration is applied).
Updating or Removing an Expiry Date
Change the expiry date after publishing
- Edit the Knowledge Base article.
- Update the Article Expires On date.
- Save the Knowledge Base article (and republish if required by the workflow).
Remove the Expiry Date (Keep Article Available)
- Edit the Knowledge Base article.
- Clear the Article Expires On value.
- Save the Knowledge Base article.
Restore Visibility After the Article Expires
To make an expired Knowledge Base article visible on the self-service portal again:
- Edit the Knowledge Base article.
- Change Article Expires On to a future date.
- Save the Knowledge Base article.
Updating the date to a future value removes the expired/expiry indicator and restores portal visibility.
Roles and Permissions
Non-admin agents can set an article expiry date only if the agent role has Knowledge Base permissions that allow the agent to:
- Edit Knowledge Base articles (including article settings/fields)
- Publish or update Knowledge Base articles (as required by the Knowledge Base workflow)
If the agent role does not include these permissions, the agent cannot update the Article Expires On field and/or cannot publish the change.
Video Tutorial
Please watch this video tutorial for further information.
Frequently Asked Questions
Q1. What happens when an article reaches its expiry date?
The article transitions to an expired state and is no longer treated as an active published article for normal reader access.
Q2. Can I change the expiry date after publishing?
Yes. Edit the article, update the expiry date, and save (and republish if your workflow requires it).
Q3. Can I remove the expiry date to keep the article available?
Yes. Clear/disable the expiry date setting and save the article.
Q4. Do expired articles get deleted automatically?
No. Expiry typically changes availability/status; it does not delete the article content.
Q5. Can non-admin agents set expiry dates?
Only if their role has the required Knowledge Base permissions to edit article settings and publish/update articles.
Q6. How do I remove the expiry tag and make an article visible again once it has expired?
Once an article has expired, you can make it visible on the portal again by updating the Article Expires On date to a future date. This action removes the expiry tag and restores the article’s visibility.
