Understanding Article Status Indicator
The Article Status Indicator in BoldDesk helps agents and customers quickly identify newly published or recently updated Knowledge Base articles. This visual indicator improves content visibility without requiring users to manually review individual articles.
Status indicators are displayed only for published articles and are visible in the Customer Portal.
Use Cases
Use the Article Status Indicator when you want to:
- Highlight newly published Knowledge Base articles
- Draw attention to recently updated documentation
- Improve discoverability of important content changes
- Help customers quickly identify relevant or updated articles
Available Status Indicator Types
BoldDesk supports the following status indicator options for Knowledge Base articles:
- New – Indicates a newly published article
- Updated – Indicates that an existing article has been modified
- None – Default state with no status indicator
Only one status indicator can be applied to an article at a time.
How the status indicator works
You can set the status indicator of the article in both the article create and edit.
After you have set the status indicator for a published article, it will be shown in the self-service (Customer Portal) portal as follows:
Status indicator expiry
Each status indicator can have an expiry date. You can set the expiry date when you want to hide this status indicator of an article. The status indication will not be displayed in the Customer Portal after the specified or default expiry date.
If you do not provide the expiration date, the default date, which is 30 days from the current date, will be applied to the article’s status indication.
Frequently Asked Questions
-
Can I apply a status indicator to draft articles?
No. Status indicators appear only on published articles. -
Can I remove a status indicator manually?
Yes. Edit the article and set the status indicator to None. -
What happens after the expiry date?
The indicator is automatically removed from the Customer Portal. -
Can I change the default expiry duration?
No. The default expiry of 30 days applies when no custom date is set.
