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How to Restore Deleted Articles in the Knowledge Base

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A deleted article can be restored from the deleted articles section by a user who has the restore permission.

Restoring deleted articles

Follow the given steps to restore deleted articles:

  1. Navigate to the KB (Knowledge Base) module by selecting it from the left menu.
  2. Click the Deleted Articles option to view the list of deleted articles.

DeletedArticles.png

There are two ways to restore the deleted articles.

  1. To restore a single article, click the Restore Article icon.
  2. To restore the multiple articles, click the Restore Button at the top-right corner.

Single_Restore_Option.png

Multiple_Restore_Option.png

  1. After clicking the Restore Article icon, a confirmation dialog will be shown as follows:

SingleArticleRestorePopupOption.png

  1. After clicking the Restore button at the top, the confirmation dialog will be shown as follows:

MultipleArticleRestorePopupOption.png

  1. Confirm the restoration by clicking the Restore button within the dialog.
    A success message will be displayed at the top right of the screen, confirming the restoration.

SuccessMessage.png

Note: When you restore deleted articles, the category and section related to that article will also be restored.

To learn more about restoring the Multilanguage Knowledge Base deleted articles, click here.


Please watch this video tutorial for further information.

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