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How to Enable or Disable Auto Suggestions for Articles in the Customer Portal

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When the knowledge base module and article suggestion settings are enabled, and a user types a subject for a ticket in the customer portal ticket creation page, the system automatically suggests the top 5 relevant articles.

Create Ticket

How to enable article suggestions

Follow the given steps to enable article suggestions:

  1. Go to Admin Module > Settings > Customer Portal.
  2. Enable the Auto Suggest Articles option.

Customer Portal Settings

  1. Click the Update option.

How to disable article suggestions

Follow the given steps to disable article suggestions:

  1. Go to Admin Module > Settings > Customer Portal.
  2. Disable the Auto Suggest Articles option.

Customer Portal Settings

  1. Click the Update option.
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