Managing Auto Suggestions for Articles in Customer Portal

When the knowledge base module and article suggestion settings are enabled, and a user types a subject for a ticket in the customer portal ticket creation page, the system automatically suggests the top 5 relevant articles.

How to enable article suggestions

Follow the given steps to enable article suggestions:

1. Go to Admin Module > Settings > Customer Portal.
2. Enable the Auto Suggest Articles option.

3. Click the Update option.

How to disable article suggestions

Follow the given steps to disable article suggestions:

1. Go to Admin Module > Settings > Customer Portal.
2. Disable the Auto Suggest Articles option.

3. Click the Update option.