Articles in this section
Category / Section

Managing Auto Suggestions for Articles in Customer Portal

Published:

When the knowledge base module and article suggestion settings are enabled, and a user types a subject for a ticket in the customer portal ticket creation page, the system automatically suggests the top 5 relevant articles.

Create Ticket

How to enable article suggestions

Follow the given steps to enable article suggestions:

  1. Go to Admin Module > Settings > Customer Portal.
  2. Enable the Auto Suggest Articles option.

Auto_On.png

  1. Click the Update option.

How to disable article suggestions

Follow the given steps to disable article suggestions:

  1. Go to Admin Module > Settings > Customer Portal.
  2. Disable the Auto Suggest Articles option.

Auto_Off.png

  1. Click the Update option.
Was this article useful?
Like
Dislike
Help us improve this page
Please provide feedback or comments
Comments (0)
Please  to leave a comment
Access denied
Access denied