How to Enable or Disable Knowledge Base in the Self-Service Portal
BoldDesk lets administrators enable or disable the Knowledge Base section in the Customer Portal (Self-Service Portal). Enable the Knowledge Base only after the required knowledge base articles are created.
What the setting to enable or disable knowledge base in the customer Portal controls
- Enabled: The selected Brand shows the Knowledge Base in the self-service portal.
- Disabled: The selected Brand does not show the Knowledge Base in the self-service portal.
To enable or disable Knowledge Base in the customer portal do the following:
-
In the left navigation panel, select Admin.
-
Under Settings, select Customer Portal.
-
Select the Knowledge Base tab.
-
In Brand, select the brand you want to configure for the self-service portal.
-
Use the toggle to enable or disable the Knowledge Base for the selected brand.
The Knowledge Base enable/disable control is brand-specific. Ensure the correct Brand is selected before changing the toggle.
Frequently Asked Questions (FAQs)
1) What happens when an administrator enables the Knowledge Base in the Customer Portal?
When an administrator enables the Knowledge Base for a selected Brand, the Knowledge Base section becomes visible in that brand’s self-service portal. When it is disabled, the Knowledge Base section is not shown in the self-service portal for that brand.
2) Is the Knowledge Base enable/disable control applied to all brands or a specific brand?
The Knowledge Base enable/disable control is brand-specific. This means the toggle affects only the Brand selected in the Brand dropdown—other brands are not changed.
3) Where can administrators find the option to enable or disable the Knowledge Base in the Customer Portal?
Administrators can find the setting under:
Admin → Settings → Customer Portal → Knowledge Base tab
From there, select the relevant Brand, then use the toggle to enable or disable the Knowledge Base.
4) When should administrators enable the Knowledge Base in the Customer Portal?
Enable the Knowledge Base only after the required Knowledge Base articles are created. This ensures customers see meaningful self-service content as soon as the Knowledge Base becomes available in the portal.
