The Ticket module for agents includes predefined system views that appear by default in the Views section.

Hide (Deactivate) a Predefined Ticket View

Predefined ticket views can be hidden from agents by deactivating the view in admin settings.

To deactivate a predefined ticket view, do the following:

1. Go to Admin → Ticket Views.

2. Select the ticket view to hide.

3. Click Deactivate.

   

Result and scope of impact

• The deactivated ticket view is hidden from the agent Ticket module’s Views list.
• Deactivation affects visibility of the view, not ticket data.

Non-deactivatable system view

All Tickets

• The All Tickets view cannot be deactivated.

Frequently Asked Questions (FAQs)

1) What are predefined system views in the Ticket module?

Predefined system views are default ticket views that appear automatically in the Views section of the agent Ticket module.

2) Can predefined ticket views be hidden from agents?

Yes. You can hide a predefined ticket view by deactivating it in admin settings. Deactivation removes the view from the agent Ticket module’s Views list (it changes visibility, not ticket data).

3) How do I deactivate (hide) a predefined ticket view?

To deactivate a predefined ticket view:

1. Go to Admin → Ticket Views.
2. Select the ticket view you want to hide.
3. Click Deactivate.

4) Are there any predefined views that cannot be deactivated?

Yes. The All Tickets system view cannot be deactivated.

Related article

How to Manage Ticket Views in BoldDesk: Quick Guide