When a Knowledge Base article is created, the system converts the article title into a slug and appends that slug to the article URL.

Example

• Article title: How to change an article's URL
• Resulting KB article URL: {yourDomain}/kb/article/{articleId}/how-to-change-an-articles-url

The slug is the editable part of the URL shown after {articleId}.

How to Edit the article slug (change the article URL)

To change a knowledge base article URL, do the following:

1. Open the KB module.

   

2. Select the Knowledge Base article whose URL you want to change.

3. Click Edit.

   

4. Under the article title, click the Edit slug icon.

   

5. In the slug dialog box, enter the new slug value.

6. Click Update.

   

Result

After updating the slug, the KB article URL changes to include the new slug. When users access the article, the article redirects to the new URL.

Frequently Asked Questions (FAQs)

1) What is a slug in a Knowledge Base article URL?

A slug is the editable text portion of a Knowledge Base article URL that appears after {articleId}. BoldDesk automatically generates the slug from the article title when the article is created, but you can edit it manually.

2) How is the Knowledge Base article URL generated when an article is created?

When you create a Knowledge Base article, the system converts the article title into a slug and appends it to the article URL.

Example

• Article title: How to change an article's URL
• Resulting URL: {yourDomain}/kb/article/{articleId}/how-to-change-an-articles-url

3) How do I edit the article slug (change the article URL)?

To change a Knowledge Base article URL by editing its slug:

1. Open the KB module.
2. Select the article whose URL you want to change.
3. Click Edit.
4. Under the article title, click the Edit slug icon.
5. Enter the new slug value.
6. Click Update.

4) What happens after I update an article’s slug?

After you update the slug:

• The article URL changes to include the new slug.
• When users access the article using the old URL, the article redirects to the new URL.
• Editing the slug changes only the slug portion of the URL—the {articleId} does not change.