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How to Link an Activity or Task to a Ticket

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Follow the given steps to link an activity to a ticket.

  1. Go to the activity detail page to which you want to link the ticket.
  2. Select the Link Ticket under the Linked Items section on the right sidebar.

Link_Ticket.png

  1. In the dialog box that appears, search and select the ticket you want to associate with the activity.

Linking_Ticket.png

Alternatively, you can also link an activity to a ticket using the Create Activity dialog by following the steps below:

  1. Go to the ticket details page and navigate to the Activities tab.
  2. Click the Create Activity button.

Ticket_detail_create_activity.png

  1. Scroll to the Ticket field.

Link_ticket_In_create_Activity.png

If an activity is created from the ticket details page, the current ticket is directly linked to it.

To change a ticket, follow the given steps.

  1. Click the Ticket field.
  2. Search for the ticket you want to link.
  3. Select the ticket to confirm.

Link_second_ticket.png

The activity will be linked to the ticket.

Linked_ticket.png

You can also examine the linked activities on the ticket detail page under the Activities tab.

Activities_tab.png

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