Use this guide to unlink an activity from a ticket when you no longer want the activity to reference that ticket. Unlinking removes only the association between the activity and the ticket from the activity’s Linked Items section—it does not delete the activity or the ticket. This is useful when the ticket was linked by mistake, the activity belongs to a different ticket, or the relationship is no longer relevant.

Prerequisites

• The activity is already linked to a ticket.
• You can access the activity module.

Steps to Unlink an Activity from a Ticket

1. Open the Activity Detail page for the activity you want to update.

2. In the right sidebar, locate the Linked Items section.

3. On the linked ticket entry, select Unlink.

   

4. In the confirmation dialog box, click Unlink to confirm.

   

Result

• The ticket is removed from the activity’s Linked Items section. Only the link is removed; the activity and the ticket remain available.

Frequently Asked Questions (FAQs)

1) What does it mean to unlink an activity from a ticket?

Unlinking removes only the association between the activity and the ticket from the activity’s Linked Items section. It does not delete the activity or the ticket.

2) What do I need before I can unlink an activity from a ticket?

To unlink a ticket from an activity:

• The activity must already be linked to a ticket.
• You must be able to access the Activity module.

3) Where do I find the option to unlink a ticket from an activity?

You can unlink the ticket from the activity’s Activity Detail page. In the right sidebar, open the Linked Items section and use the Unlink option on the linked ticket entry.

4) How do I confirm that the ticket was successfully unlinked from the activity?

After you select Unlink and confirm in the dialog box, the ticket is removed from the activity’s Linked Items section. Only the link is removed—the activity and ticket remain available.