Use this guide to delete a comment from an activity directly in the activity’s Comments section. This option is useful when you need to remove an incorrect or outdated comment from the activity record. Note that comment deletion is permission-scoped: an agent can delete only the agent’s own comments and cannot delete comments added by other agents.

Steps to delete a comment from an activity

1. Go to Activities and open the activity that contains the comment you want to remove.

2. In the Comments section of the Activity detail page, locate the comment.

3. Open the comment’s More options menu, then select Delete.

   

4. In the confirmation dialog, select Yes (or Delete) to permanently remove the comment.

   

Expected result

• The selected comment is removed from the activity’s Comments section after confirmation.

Frequently Asked Questions (FAQs)

1) Where can I delete a comment from an activity in BoldDesk?

You can delete a comment directly from the activity’s Comments section on the Activity detail page.

2) Can an agent delete comments created by other agents?

No. An agent can delete only the agent’s own comments and cannot delete comments added by other agents.

3) What are the steps to delete a comment from an activity?

To delete a comment:

1. Go to Activities and open the activity that contains the comment.
2. In the Comments section, locate the comment.
3. Open the comment’s More options menu, then select Delete.
4. In the confirmation dialog, select Yes (or Delete) to permanently remove the comment.

4) How do I know the comment was deleted successfully?

After you confirm the deletion, the selected comment is removed from the activity’s Comments section.