The BoldDesk Marketplace is a centralized platform for discovering and installing applications that enhance helpdesk functionality and improve customer support workflows.

Access Marketplace

Follow the given steps to view the marketplace:

1. Select the Admin module in the left menu.

2. Choose Marketplace from the Apps menu to view the apps as shown below.
   

   
   
   

Install and Configure Apps

Follow the given steps to install apps:

1. Select an app from the marketplace, for example, Jira Software. The details screen will be displayed as follows;

   • Overview tab displays the basic information and supported features.

   • Installation tab shows details on how to install and configure.

   • More Info section shows the app version, support email, and other information.
     

     
     
     

2. Click the Install button in the top palette to open a configuration screen with the following sections:
   • Account (Connects with Jira account using API key)
   • Action (Maps the triggers and actions between BoldDesk and Jira)
   • Mapping (Maps the status and priority and chooses the Jira project to be linked)
   • Permission (Select the agent roles who can access this app)
     
     
     
     
     
3. Click the Save option to install the app in BoldDesk and be redirected to the My Apps page. Explore How to Manage Installed Apps in BoldDesk.

Install and Configure Custom Apps

The custom app allows you to display information from an external source on the ticket details, contact, and contact group page, such as customer information, revenue, order details, and more.
BoldDesk calls your HTTPS end-point URL and displays the response when you click the custom app in the apps section of the ticket detail page. If you select a specific payload option while creating a custom app, the payload data will be sent to your HTTPS end-point URL. Learn How to Add and Manage Custom Apps in BoldDesk.

Marketplace Apps Language Support

Marketplace apps provide multilingual support for all available languages in BoldDesk. Explore BoldDesk Supported Languages and Language Codes. Limitation: If a third-party app does not support your selected language, English content will be displayed by default.

Frequently Asked Questions

1. Can third-party developers publish apps on the BoldDesk Marketplace?
   No. Only BoldDesk-developed apps are currently supported.

2. Can I integrate external systems like CRM or ERP?
   Yes. Use Custom Apps with HTTPS endpoints.

3. What happens if an app does not support my language?
   The app content displays in English by default.

4. Are Marketplace integrations included with a BoldDesk subscription, or do they require an additional purchase?
   Access to the BoldDesk Marketplace and installing listed apps is included with a BoldDesk subscription (no separate BoldDesk fee per Marketplace app). Third-party services bill separately, and active third-party accounts/licenses are still required.

5. Where do I manage apps after installation?
   After installation, BoldDesk redirects to My Apps. Explore How to Manage Installed Apps in BoldDesk.

6. Where can I find installation steps for a specific Marketplace app?
   Open the app in Marketplace and review the app’s Installation tab for app-specific steps and required configuration.

Related Articles

1. Understanding BoldDesk Third-Party App Integrations
2. How to Manage Installed Apps in BoldDesk
3. How to Add and Manage Custom Apps in BoldDesk