BoldDesk offers seamless third-party app integrations that help teams extend functionality, automate workflows, and centralize customer support operations. In this guide, you’ll learn how to access the Marketplace, explore supported integrations, and connect popular tools—from CRM platforms to storage services—to enhance your BoldDesk experience. You can integrate BoldDesk with third-party apps in the marketplace under the Admin module.
Accessing Marketplace
To access the Marketplace, go to Admin > Apps > Marketplace
Third-party Apps Supported by BoldDesk
| Third Party app |
Reference |
| Azure DevOps Integration |
Installing and Configuring Azure DevOps in BoldDesk |
| Asana Integration |
Installing and Configuring the Asana Integration |
| Auto-Merge Tickets |
Install and Configure Auto-Merge Tickets Integration |
| Jira Software |
BoldDesk Jira Integration: Configuration & Workflows |
| Microsoft Teams Integration |
Installing and Configuring Microsoft Teams |
| External Storage Integrations |
Includes: Microsoft OneDrive, Google Drive, and Dropbox |
| Microsoft Entra ID Integrations |
Installing and Configuring Microsoft Entra ID |
| Slack Integrations |
How to Install and Configure the Slack Integration in BoldDesk for Single Workspace |
| Salesforce CRM |
Installing and Configuring the Salesforce App |
| Shopify App Integrations |
How to Install and Configure the Shopify App |
| Mailchimp Integration with BoldDesk |
Install and Configure Mailchimp Integration with BoldDesk |
| Zapier Integration with BoldDesk |
Zapier Integration with BoldDesk |
| Calling Platforms |
Calling Platforms {Ozonetel, Ringover, Aircall, Exotel, Twilio Voice, and KrispCall} |
| HubSpot Integration with BoldDesk |
How to Install and Configure HubSpot CRM with BoldDesk |
| WooCommerce Integration with BoldDesk |
Setup WooCommerce with BoldDesk |
| Pipedrive Integration with BoldDesk |
Set up Pipedrive app with BoldDesk |
| Stripe Integration with BoldDesk |
How to Setup Stripe Integration With BoldDesk |
| Office 365 Calendar Integration with BoldDesk |
Office 365 Calendar Integration with BoldDesk |
| Google Calendar Integration with BoldDesk |
How to Install and Configure Google Calendar in BoldDesk |
| Google Meet Integration with BoldDesk |
How to Configure Google Meet in BoldDesk: Install, API Key & Permissions |
| Calendly Integration with BoldDesk |
How to Set up Calendly App with BoldDesk |
| BoldSign Integration with BoldDesk |
How to Set up BoldSign App with BoldDesk |
| AWS CloudWatch Integration with BoldDesk |
How to Integrate Amazon CloudWatch with BoldDesk |
| Make Integration with BoldDesk |
How to Integrate Make With BoldDesk |
| Omnichannel |
Working with Omnichannel {WhatsApp Meta Cloud API, WhatsApp Gupshup, WhatsApp Twilio, Telegram, SMS Twilio, Line Integration, Facebook, and Instagram} |
| PagerDuty Integration with BoldDesk |
Installing and Configuring the PagerDuty App in BoldDesk |
- To add Custom Apps in BoldDesk, learn more on How to Add and Manage Custom Apps in BoldDesk.
- Zapier is a web-based tool that allows you to integrate BoldDesk with various unsupported third-party apps in less time.
- BoldDesk does not currently provide a native PayPal integration in the Marketplace.
Frequently Asked Questions
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Where can I find all supported third-party integrations in BoldDesk?
You can find them under Admin → Apps → Marketplace, where all available apps are listed with installation guides.
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Can I integrate apps that are not available in the Marketplace?
Yes. You may use Zapier for web applications that are not directly supported by BoldDesk, or integrate a Custom App through BoldDesk’s custom app framework.
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What types of apps does BoldDesk integrate with?
BoldDesk integrates with CRM platforms, communication tools, project management apps, storage providers, e-commerce systems, and telephony providers.
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Do I need admin privileges to install integrations?
Yes. Only BoldDesk admins can install or modify third‑party integrations.
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Is BoldDesk able to monitor questions and comments from YouTube?
No, BoldDesk cannot directly monitor YouTube questions or comments.
Related Articles
- Managing Installed Apps.
- BoldDesk Marketplace Guide: Install & Configure Apps Easily.
