Use the Copy Link option in BoldDesk to copy a direct URL to a specific activity and share it with the intended user. You can copy the activity link either from the Activities list or from the Activity details page. After copying the link, paste it into an email, chat, or ticket comment so the recipient can open the exact activity directly.

Option 1: Copy the activity link from the Activities list (grid)

1. Open the Activities module.

2. In the activity list grid, open the More Options menu for the activity you want to share.

3. Select Copy Link.

   

Option 2: Copy the activity link from the Activity details page

1. Open the Activity details page for the activity you want to share.

2. Select the Copy Link icon on the Activity details page (the link/copy icon shown in the UI).

   

Share the copied link

Paste the copied activity link and send it to the desired user through your preferred channel.

Frequently Asked Questions

1. What does the Copy Link option do in the Activities module?
   The Copy Link option copies a direct URL to a specific activity. You can then share that link with another user through email, chat, or a ticket comment.

2. Where can I copy an activity link in BoldDesk?
   You can copy an activity link from either of the following locations:

• the Activities list grid, using the More Options menu
• the Activity details page, using the Copy Link icon

3. How do I share a copied activity link?
   After copying the activity link, paste it into your preferred communication channel, such as:

• email
• chat
• ticket comment

Then send it to the intended user.

4. Do I need to open the Activity details page to copy the activity link?
   No. You can copy the activity link directly from the Activities list grid, or you can copy it from the Activity details page if the activity is already open.