The supported third-party integrations can be installed from the marketplace page. Explore BoldDesk Marketplace Guide: Install & Configure Apps Easily. The installed apps can be managed from this page. The supported operations are as follows:

• Modify configuration
• Reorder
• Activate
• Deactivate
• Uninstall

View the Installed Apps

Follow the given steps to view the marketplace:

1. Select the Admin module in the left menu.
2. Choose the My Apps option from the Apps menu. The applications will be displayed as shown:
   
   
   
   
   

Modify Configuration

Follow the given steps to modify the configuration:

1. Click on the app you want to modify, and the following app details will be displayed:
   
   
   
   
   
2. Click on Edit to modify the configurations.
   
   
   
   
   
3. Modify the configuration and click the Save option to save the changes.

Reorder the Apps

Basically, the apps are listed based on the order in which they are installed. Follow the given steps to control the order in which the apps are listed in the ticket details page:

1. Select the app you want to move.
2. Drop the app to the required position.
   
   
   
   
   
3. The app’s position will be changed on the ticket details page.

Activate and Deactivate the Apps

To hide the app temporarily, you can use the deactivate option, and you can activate it when required.

Follow the given steps to deactivate the installed apps:

1. From the more option in the preferred app, click the Deactivate option from the app menu.
   
   

   
   
   

2. Click the Yes, Deactivate button to deactivate the app.
   

   
   
   

3. After deactivating the app, it will be listed under the Inactive tab.

Follow the given steps to activate the apps:

1. Click the Inactive tab to view the deactivated apps.
   

   
   
   

2. Click the Activate option from the app menu.
   

   
   
   

3. Click the Yes, Activate to activate the app.
   

   
   
   

4. After activating the app, it will be listed under the ticket details page apps section.

Uninstall Apps

You can uninstall the apps when they are no longer needed. After uninstalling, the app will be completely removed from BoldDesk.

Follow the given steps to uninstall the apps:

1. Click the Uninstall option from the app menu.
   

   
   
   

2. Click the Yes, uninstall option to uninstall the app.
   

   
   
   

FAQs

Q1: How do I find installed apps in BoldDesk?
A: Go to Admin → Apps → My Apps. Use Active/Inactive tabs to filter.

Q2: What’s the difference between deactivating and uninstalling?
A: Deactivate hides the app but preserves settings. Uninstall permanently removes the integration from BoldDesk.

Q3: Can I change the order of apps on the ticket page?
A: Yes. Drag and drop apps in My Apps; the new order reflects on the ticket details page.

Q4: Why can’t I edit or uninstall an app?
A: You might lack the required admin or app management permissions.

Q5: Do I need to reconfigure after reinstalling an app?
A: Yes. Reinstallation typically requires entering configuration details again (e.g., credentials, mappings).

Q6: Does uninstall delete my historical tickets?
A: No, ticket data remains; only the integration is removed.

Q7: Can I restore an uninstalled app?
Reinstall from Marketplace, then reconfigure.

Related Articles

• Understanding BoldDesk Third-Party App Integrations
• BoldDesk Marketplace Guide: Install & Configure Apps Easily