How to Add or Remove Approvers from an Existing Approval Request
Use the Approvals tab in a ticket to add approvers to an existing approval request or remove approvers from an approval request. The steps described in this guide apply only to tickets that already contain an approval request.
How to Add an Approver to an Approval Request
To add approvers in a ticket approval request, do the following:
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Open a ticket that has an approval request.
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Select the Approvals tab.
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Click Add Approver.
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In the approver selection dialog, search for and select one or more approvers.
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Click Add to add the selected approvers to the approval request.
Up to 25 approvers can be added to a single approval request.
How to Remove an Approver from an Approval Request
To remove approvers in a ticket approval request, do the following:
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Open the ticket and select the Approvals tab.
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Locate the approver to remove.
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Click the remove icon to open the Remove approver dialog.
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Enter a comment (optional).
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Confirm the removal to remove the approver from the approval request.
- The Remove approver (×) option appears only when an approval request contains two or more approvers. When you hover over an individual approver row, BoldDesk shows the Remove approver (×) icon so you can remove that specific approver. If the approval request has only one approver, BoldDesk does not show the Remove approver (×).
- The Approved By field is not available as a separate column in the request list or reports. This is because a request can have multiple approvers based on the configured approval workflow, making it unsuitable for display as a single-column value. To view approver details, open the relevant request and select View Details, where the approval information and associated approvers are displayed. This helps clarify how approver information is presented and where it can be accessed when needed.
Frequently Asked Questions
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Can approvers be added or removed only after an approval request already exists on the ticket?
Yes. You can add or remove approvers only for tickets that already contain an approval request, using the ticket Approvals tab. -
Where do I add an approver in a ticket approval request?
Open the ticket, select the Approvals tab, and select Add Approver. -
Can I add more than one approver at a time?
Yes. The Add Approver dialog supports selecting one or more approvers before selecting Add. -
What is the maximum number of approvers for one approval request?
An approval request can contain up to 25 approvers. -
How do I remove (cancel) an approver?
Open the ticket → Approvals tab → select the approver’s Remove approver (×) icon → optionally enter a comment → confirm removal. -
Why don’t I see the Remove approver (×) icon?
BoldDesk shows the Remove approver (×) icon only when the approval request contains two or more approvers. If there is a single approver, BoldDesk does not display the option to remove it. The only available action is to cancel the approval request. -
Can I report on “Approved By” using a request list column or report column?
No. The Approved By field is not available as a separate column in request lists or reports. View approver details by opening the request and using View Details.
