Articles in this section

Keyboard Shortcuts for Improving Productivity

Published: Jan 10, 2023

Using keyboard shortcuts will help in improving the agent’s productivity. Following are the shortcuts available for the agent portal.

Shortcut dialog can also be accessed from the help menu

Global Shortcuts (can be used from any page)

Description	Shortcut Key
Go to Ticket Module	g+t
Go to Contact Module	g+c
Go to Admin Module	g+a
Go to Home Page	g+h
Go to the Reports module	g+r
Go to Knowledge Base Module	g+k
Form Submit	Ctrl + Enter
Global Search	/
Toggle Left Sidebar	[
Toggle Right sidebar	]
Open Shortcut Dialog	Shift + ?

Ticket Module

Description	Shortcut Key
Add Reply	r
Add Notes	n
Log Work	l
Toggle Watch	w
Create Ticket	c
Change Assignee	a
Change Tag	t
Change Status	s

Was this article useful?

Like

Dislike

Did not find the solution Contact Support

Comments (1)

Please to leave a comment

SE

Sean

Sep 16, 2024 07:23 AM

These are a good start. Could we have some more added, please? For example:

From a ticket...

Open canned responses.
Apply the current canned response (without affecting the open ticket).
Update the ticket as waiting on the customer (and other statuses).
Move to the next ticket.

Thanks!

Global Shortcuts (can be used from any page)

Ticket Module