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Keyboard Shortcuts for Improving Productivity

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Using keyboard shortcuts will help in improving the agent’s productivity. Following are the shortcuts available for the agent portal.

Shortcut dialog can also be accessed from the help menu

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Global Shortcuts (can be used from any page)

Description Shortcut Key
Go to Ticket Module g+t
Go to Contact Module g+c
Go to Admin Module g+a
Go to Home Page g+h
Go to the Reports module g+r
Go to Knowledge Base Module g+k
Form Submit Ctrl + Enter
Global Search /
Toggle Left Sidebar [
Toggle Right sidebar ]
Open Shortcut Dialog Shift + ?

Ticket Module

Description Shortcut Key
Add Reply r
Add Notes n
Log Work l
Toggle Watch w
Create Ticket c
Change Assignee a
Change Tag t
Change Status s
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