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Keyboard Shortcuts for Improving Productivity


Using keyboard shortcuts will help in improving the agent’s productivity. Following are the shortcuts available for the agent portal.

Shortcut dialog can also be accessed from the help menu


Global Shortcuts (can be used from any page)

Description Shortcut Key
Go to Ticket Module g+t
Go to Contact Module g+c
Go to Admin Module g+a
Go to Home Page g+h
Go to the Reports module g+r
Form Submit Ctrl + Enter
Global Search /
Toggle Left Sidebar [
Toggle Right sidebar ]
Open Shortcut Dialog Shift + ?

Ticket Module

Description Shortcut Key
Add Reply r
Add Notes n
Log Work l
Toggle Watch w
Create Ticket c
Change Assignee a
Change Tag t
Change Status s
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