In BoldDesk, activities can include linked users under Linked Items to provide quick reference to who is associated with the activity. If a user was linked by mistake or is no longer relevant to the activity, you can remove the association by unlinking the user from the activity.

This guide shows where to find linked users on the Activity detail page and how to unlink a specific user.

How to Find the linked user

1. Open the Activity detail page for the activity that contains the linked user.

2. In the right sidebar, locate Linked Items.

3. Identify the linked user entry you want to remove.

   

How to Unlink the user

1. In Linked Items, select Unlink for the linked user.

   

2. In the confirmation dialog, click Unlink to confirm the removal.

   

Result

• The selected user is removed from the activity’s Linked Items list.

  

Frequently Asked Questions (FAQs)

1) Where can I see users linked to an activity?

Open the Activity detail page, then check the right sidebar under Linked Items. Any linked users will appear as entries in that section.

2) How do I remove a linked user from an activity?

On the Activity detail page, go to Linked Items, select Unlink next to the user you want to remove, then click Unlink again in the confirmation dialog.

3) What happens after I unlink a user from an activity?

The user is removed from the activity’s Linked Items list, and the activity no longer shows that user as associated.