How to Configure Multi-Language Support
BoldDesk allows you to configure multi-language support so that customers can view the portal in different languages.
To configure the multi-language support, follow the given steps.
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Go to the Admin > Language module.
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Set the primary language for the agent portal before enabling multilanguage.
If multilanguage is enabled, you cannot change the portal’s primary language.
- To enable multilanguage in the portal, toggle the switch.
- Click the Yes button in the dialog box that will appear.
- To add additional languages to the support portal, follow the steps below:
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Click the Add Language button
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In the dialog box that will appear, select the additional language to be added.
You can disable additional language in the customer portal by toggling the switch in the add language dialog.
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The added languages will be listed in the additional language section
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You can remove the additional language by clicking the remove button
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You can also choose the default language for the customer portal if multiple brands are configured in the portal.
To view the supported languages in BoldDesk and their associated codes, please refer to this article
