How to Configure Multi-Language Support
BoldDesk allows you to configure multi-language support so that customers can view the portal in different languages.
To configure the multi-language support, follow the given steps.
- Go to the Admin > Language module.
- Set the primary language for the agent portal before enabling multilanguage.
If multilanguage is enabled, you cannot change the portal’s primary language.
- To enable multilanguage in the portal, toggle the switch.
- Click the Yes button in the dialog box that will appear.
- To add additional languages to the support portal, follow the steps below:
- Click the Add Language button
- In the dialog box that will appear, select the additional language to be added.
You can disable additional languages in the customer portal by toggling the switch in the add language dialog.
- The added languages will be listed in the additional language section
- You can remove the additional language by clicking the remove button
- You can also choose the default language for the customer portal if multiple brands are configured in the portal.
To view the supported languages in BoldDesk and their associated codes, learn more on List of Languages Supported in BoldDesk.
FAQ
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Can I change the primary language after enabling multi-language support?
No, once multi-language is enabled, the primary language cannot be changed. You would need to disable multi-language first to modify the primary language. -
Is there a limit to the number of additional languages I can add?
BoldDesk does not impose a strict limit on the number of additional languages you can add. The platform supports 30+ languages (including English, French, German, Italian, Portuguese, Spanish, Chinese, and more), and you can enable multiple languages for:- Customer portal
- Agent portal
- Fields and forms
- Email templates
- Dynamic content
- Satisfaction surveys
You can add or remove languages anytime through the Admin → Language settings. If your preferred language is not listed, you can submit a request to BoldDesk for inclusion.
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Will enabling multi-language affect existing content in the portal?
Existing content remains in the primary language unless translations are provided for additional languages. You may need to manually add translations for articles and UI elements. -
Can I disable multi-language after enabling it?
Yes, you can disable multi-language by toggling the switch off in the Language module, but this will revert the portal to the primary language only. -
Are language-specific customizations supported (e.g., different branding per language)?
Yes, BoldDesk supports language-specific customizations, including different branding for specific languages. -
Does BoldDesk automatically translate content when I add a new language?
No, BoldDesk does not provide automatic translation. You need to manually add translated content for each language. -
What happens if I remove an additional language?
Removing a language will make it unavailable to customers, but any previously added translations will remain stored in the system for future use if re-enabled. -
Are there any performance impacts when enabling multiple languages?
Generally, performance is not significantly affected, but managing multiple translations can increase administrative overhead. -
Where can I find the list of supported languages and their codes?
You can view the full list of supported languages and codes in the List of Languages Supported in BoldDesk.
