How to Print a Ticket in BoldDesk Customer and Agent Portals
This article explains how to print a ticket in BoldDesk. Printing a ticket in BoldDesk allows you to create a physical copy or save it as a PDF for record-keeping and sharing.
Benefits
- Quick offline access
- Easy sharing (printed copy or PDF)
Limitations
- Printed tickets do not include dynamic updates or interactive elements.
- Printed output includes public messages only (private notes are excluded).
- Before printing a ticket, ensure that all updates and images are fully loaded. If some details or images are missing, refresh the page and wait for everything to appear before printing. This usually happens if the page hasn’t fully loaded.
- When you use the print option, the document will only include public messages.
Steps to Print a Ticket
Print ticket option is available for both Agent and Customer Portals in BoldDesk.
Print Ticket in the Agent Portal
- In the agent portal, Open the Ticket Detail Page
Navigate to the ticket you want to print. - Access Print Option
Click More Options and select Print Ticket.
- Print or Save as PDF
The print dialog will appear. Choose your printer or select Save as PDF to download the ticket.
Print Ticket in the Customer Portal
- In the customer portal, Open the Ticket Detail Page
Navigate to the ticket you want to print. - Click on the print option on top of the ticket.
- Print or save as PDF.
Check out this video tutorial.
Troubleshooting
Images or ticket sections are missing in the print output
- Refresh the ticket page.
- Wait until all ticket content and images finish loading.
- Open the print option again.
Printed output is missing notes or internal content
Confirm the content is a public message. Printed tickets include only public messages and exclude private notes.
Frequently Asked Questions
-
Can I print private notes?
No. Printed tickets include public messages only. -
Can I download a ticket as a PDF?
Yes. Use Save as PDF in the print dialog. -
What should I do if images are missing?
Refresh the page and wait for all content to load before printing. -
Is Print Ticket available in both portals?
Yes. Print Ticket is available in both the Agent Portal and the Customer Portal. -
Will the printed ticket reflect future ticket updates?
No. Printed tickets are static and do not include dynamic updates after printing.
