How to Reorder an Article and a Section
This article will show you how to reorder articles and sections in the agent portal. You can use this option to promote new articles, update old articles, or reorganize articles.
You can reorder articles using any of the following options:
- Move to Top
- Move to Bottom
- Move to Position
Alternatively, you can reorder a section using the Drag and Drop option.
Note: You can only reorder articles within the same section
Reordering an Article
- Navigate to KB Module
- Go to Manage Articles and select the Category or Section where you want to rearrange the articles.
- A list of ‘Sections/Articles’ is displayed on the right side of the Manage Article, above which there is a Reorder option for reordering the articles.
To reorder articles, the Article Sorting option for the particular category has to be set to Position. Refer to this article to change the category sorting option to Position, if you can’t find the reorder option.
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Click the Reorder option, to order an article as follows:
a) Move an article to the desired position using Drag and Drop option.
b) Move an article to top, bottom and a specific position using the below shown options:
Upon clicking Move to Position option, a dialog box appears as shown below, where you can specify the position and click Move.
For more information, please refer to the following GIF, which demonstrates how to reorder the KB articles.
Reordering a Section
- Navigate to KB Module.
- Go to Manage Article and select the ‘Category’ where you want to rearrange the sections.
- A list of ‘Sections’ within the selected category will be displayed.
- Move a section to the desired position using the Drag and Drop option.
- You can move a section within the category or move a section under a parent section within the same category.
For more information, please refer to the following GIF, which demonstrates how to reorder the sections.
To learn more about creating and managing articles, refer to this article.
