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What are the article sorting options?
Published:
BoldDesk offers the facility to sort the article in Knowledge Base. A user can change the sort order either by ascending or descending to the following options:
| Sorting Values | Description |
|---|---|
| Created – Ascending | Articles are sorted by ascending based on article creation date. |
| Created – Descending | Articles are sorted by descending based on article creation date. |
| Alphabetically | Articles are sorted based on the alphabetical order. |
| Modified – Ascending | Articles are sorted by ascending based on the last modified date of an article. |
| Modified – Descending | Articles are sorted by descending based on the last modified date of an article. |
| Position | Articles can be reordered to a specific position. To know more about reordering of articles, click here. |
How to set the sorting order for the articles?
- Go to Knowledge Base (KB) module and click Manage Articles.
- Select a Category and navigate to its edit page by clicking Edit.
- Click the Article Sorting dropdown option and set the desired sorting value for articles to be sorted according to it.
