How to Change or Rename BoldDesk Subdomain

The subdomain of your BoldDesk portal can be changed by following the given guidelines.

Considerations before changing your subdomain

• You will not be able to access the portal using the old URL. The redirection set up for the old URL from the BoldDesk side is unavailable.
• If another user takes your old URL, you cannot reclaim it.
• You should reconfigure your email forwarding and single sign-on settings to use the new URL.
• All ticket links, including file attachments and images, may appear broken in sent emails.
• If you have only OAuth or OpenID login enabled and only one brand active, you should enable a social or form login before changing subdomains.
• If you have already mapped a custom domain, you have to remove the custom domain before changing the subdomain. To remove the custom domain, refer to this article. After the subdomain is changed, you can again add the custom domain. To add a custom domain, refer to this article.

Checkout this video for more details.

Changing subdomain

To change the subdomain, follow the given steps:

1. Go to Agent Portal > Admin Module > Customer Portal > General.

2. Select the brand for which the subdomain should be changed, from the brands dropdown list.

3. After selecting the required brand, click the Change button to change the brand’s subdomain. The dialog box appears.

4. Enter the required subdomain and click the Update button to change the custom domain for your brand.

Changing the subdomain when a custom domain is mapped

1. If you have configured a custom domain and wish to change the default domain, you must first remove the custom domain before making changes to the default domain. You can find more details on how to remove the custom domain in this article.

2. Once you have removed the custom domain, you can proceed to change the default domain as described above.
3. If needed, you can re-map the custom domain. For guidance on mapping a custom domain, please refer to this article.