Category / Section
How to remove Custom Domain
Published:
To remove a custom domain, follow the steps below:
- Navigate to Agent Portal > Admin Module > Customer Portal > General settings page.
- Select the custom domain you wish to remove.
Click on the Remove Custom Domain button for a dialog box to appear.
- Click on the Remove button to remove the custom domain.
Put the following into consideration before removing custom domain:
- Your custom domain will be removed and reverted to default domain URL https://pacific.bolddesk.com.
- You will not be able to access the portal using the old URL.
- There will be no redirection set up for the old URL from the BoldDesk site.
- If your old URL is taken by another user, you cannot reclaim it.
- You must reconfigure your email forwarding and single sign-on settings to use the new URL.
- All ticket links, including file attachments and images may appear broken in the already sent emails.
- If you have only OAuth or OpenID login enabled and only one brand is active, it is recommended that you should enable a social or form login before changing subdomains.
Note:
- Do not use a DNS A record for your custom domain, make sure the DNS record you create is a CName record.
- The Internet RFC states you cannot set a CName record for a root domain.. Therefore, you are recommended to use a subdomain.
