How to remove Custom Domain
To remove a custom domain, follow the steps below:
- Navigate to Agent Portal > Admin Module > Customer Portal > General settings page.
- Select the custom domain you wish to remove.
- Click on the Remove button to remove the custom domain.
Put the following into consideration before removing custom domain:
- Your custom domain will be removed and reverted to default domain URL https://pacific.bolddesk.com
- You will not be able to access the portal using the old URL.
- There will be no redirection set up for the old URL from the BoldDesk site.
- If your old URL is taken by another user, you cannot reclaim it.
- You must reconfigure your email forwarding and single sign-on settings to use the new URL.
- All ticket links, including file attachments and images, may appear broken in the already sent emails.
- If you have only OAuth or OpenID login enabled and only one brand is active, it is recommended that you enable a social or form login before changing subdomains.
- Do not use a DNS A record for your custom domain; make sure the DNS record you create is a CName record.
- The Internet RFC states you cannot set a CName record for a root domain. Therefore, you are recommended to use a subdomain.
FAQs
1. Can I schedule the removal of a custom domain for a future date?
Currently, BoldDesk does not support scheduling domain removal. The action is immediate once confirmed. Plan accordingly to minimize disruption.
2. Is there a way to back up my portal settings before removing the domain?
BoldDesk does not currently offer a one-click backup for domain-related settings. However, you can manually document your current configurations (e.g., DNS records, SSO settings, email forwarding rules) before making changes.
3. Is there a notification system to alert users about domain changes?
BoldDesk does not automatically notify users about domain changes. You’ll need to manually inform your customers and agents via email, announcements, or portal banners.
