How to change a Custom Domain

To change a custom domain, follow the steps below:

1. Navigate to Agent Portal > Admin Module > Customer Portal > General settings page.

2. Click on the Change button.

3. A dialog box will appear, in which you must enter the required custom domain you need to change. After entering the custom domain, click the Update button to change custom domain for your brand.

Consequences to consider before changing custom domain:

• You will not be able to access the portal using the old URL. There will be no redirection set up for the old URL from the BoldDesk site.
• If your old URL is taken by another user, you cannot reclaim it.
• You must reconfigure your email forwarding and single sign-In settings to use the new URL.
• All tickets’ links, including file attachments and images, may appear broken in the already sent emails.
• If you have only OAuth or OpenID login enabled and only one brand is active, it is recommended that you should enable a social or form login before changing the subdomains.

Related Article

1. How to map custom domain?
2. How to remove Custom Domain?