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How to Create Specific “Type” Fields for Different Brands

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You may consider creating distinct dropdown options for the “Type” field in different brands to prevent values from appearing in both brands. This can be established using field dependency (between “Parent Field” and “Child Field”), such as mapping your “Brand” to “Category” and then mapping “Category” to “Type”.

brand_to_category.png

category_to_type.png

  • Currently, there isn’t a direct method to link “Brand” to “Type”.
  • Alternatively, you may consider incorporating an additional custom field for a different brand while eliminating the existing “Type” field from one of the brands.

Related Article

  1. How to add a new custom field to a ticket form
  2. How to manage fields and forms
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