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  2. Administration & Configuration

Fields and Forms

This section describes how administrators can configure and customise the fields and form structure for tickets, contacts, and contact groups.
Setting up Multiple Forms
How to Manage Fields and Forms
How to Add a New Custom Field to a Ticket Form
How to Add a New Custom Field in a Contact Group Form
How to Add a New Custom Field in a Contact Form
How to Use Field Dependency for Creating a Cascading Dropdown
Dynamically show or hide fields in form using field display conditions
Ticket Priority
How to Customize or Create a New Ticket Status
How to Manage Dropdown Field Values
How to Activate, Deactivate or Delete a Ticket Custom Field
How to Create a Private or Internal Ticket Category
The Difference Between Private (Internal) and Public Categories
How to Change a ticket category from Private to Public
How to Prevent a Ticket from being Automatically Reopened in Response to a Customer Reply
How to Configure the Category Field for a Brand
How to Add a New Custom Activity Type
How to Create Specific “Type” Fields for Different Brands
What are Lookup Fields and How to Use Them Effectively
Field Type Management: How to Change a Field Type After Creation
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