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    Fields and Forms

    This section describes how administrators can configure and customise the fields and form structure for tickets, contacts, and contact groups.
    Setting up Multiple Forms
    How to Manage Fields and Forms
    How to Add a New Custom Field to a Ticket Form
    How to Add a New Custom Field in a Contact Group Form
    How to Add a New Custom Field in a Contact Form
    How to Use Field Dependency for Creating a Cascading Dropdown
    Dynamically show or hide fields in form using field display conditions
    Ticket Priority
    How to Customize or Create a New Ticket Status
    How to Manage Dropdown Field Values
    How to Activate, Deactivate or Delete a Ticket Custom Field
    How to Create a Private or Internal Ticket Category
    The Difference Between Private (Internal) and Public Categories
    How to Change a ticket category from Private to Public
    How to Prevent a Ticket from being Automatically Reopened in Response to a Customer Reply
    How to Configure the Category Field for a Brand
    How to Add a New Custom Activity Type
    How to Create Specific “Type” Fields for Different Brands
    What are Lookup Fields and How to Use Them Effectively
    Field Type Management: How to Change a Field Type After Creation
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