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How to Change a ticket category from Private to Public
Published:
To change the private category to the public category, follow the given steps:
- Go to the Ticket fields module and select the Category field.
- Unchecked the private category option to open a confirmation dialog box.
- Click the Yes button to mark the category as public.
Note
- When you mark a category as public, it will be visible in the customer portal and the customers can create tickets for the public category.
- The visibility of all the existing tickets associated with the public category will remain unchanged.
