Account Activation, Verification, and Password Reset Email Notifications in BoldDesk
You have the option to refrain from sending account activation, verification, or password reset emails to users. However, it’s important to note that these emails are triggered by core system actions in BoldDesk, such as:
- Creating a new user account (manually by an admin, via the portal, or automatically when a first-time user submits a ticket through email or live chat).
- Sending user verification as an admin.
- Creating users via API.
How to Manage Email Notifications
To disable the specified email notifications, please go to the Admin section, then proceed to Email Notifications and finally click on the Contact Tab, where you can turn off the notifications as shown in the snapshot.
Deactivating “Activate Your Individual Account”
In cases where contact email address has not been verified, when ticket notifications are sent to a customer, BoldDesk also sends an additional email titled “Activate your Individual account”. To deactivate the email titled ‘Activate your Individual account,’ please follow these steps:
- Navigate to the Admin section.
- Open Email Notifications.
- Go to the Contact Tab.
- Disable Contact Activation notifications.
- Disabling Contact Activation/Verification in BoldDesk prevents account activation/verification emails from being sent when a ticket is created by a new user, or a new user is added.
- Disabling Contact Password Reset in BoldDesk blocks password reset emails triggered by “Forgot Password” on the login page or through admin actions in the contact module, with no option to control these triggers individually.
- Additionally, if you’re using multiple brands, you can configure email notification settings separately for each brand.
FAQs
1) Can BoldDesk disable account activation, verification, and password reset emails?
Yes. Disable the relevant toggles under Admin → Email Notifications → Contact tab.
2) What does disabling Contact Activation/Verification prevent?
It prevents account activation/verification emails when a new user creates a ticket or when a new user/contact is added.
3) Does disabling Contact Activation stop the “Activate your Individual account” email?
Yes. Disabling Contact Activation prevents the “Activate your Individual account” email from being sent.
4) Do I need to disable notifications separately for each brand?
Yes. In multi-brand setups, notification settings can be configured separately per brand.
5) Will disabling these email notifications stop contacts from being created?
No. Disabling these toggles affects only the emails, not the underlying actions that create contacts (admin creation, portal signup, first-time ticket submission, API creation).
6) When does BoldDesk send “Activate your Individual account”?
When the contact email address is not verified and ticket notifications are sent to that contact, BoldDesk may send the additional activation email unless Contact Activation is disabled.
